Meta-owned WhatsApp has reported that it took action against more than 18 lakh accounts in India during the month of March, in accordance with the new IT Rules 2021. This significant enforcement effort reflects WhatsApp’s commitment to maintaining user safety and combating misuse of its platform.
Compliance and Account Bans
WhatsApp disclosed that it banned over 18 lakh “bad” accounts in India in March, following a similar action against 14 lakh accounts in February. These measures align with the requirements outlined in the IT Rules 2021, which mandate stringent actions against accounts engaged in prohibited activities or violating platform guidelines.
Grievance Reports and User Feedback
The company also addressed 597 grievance reports received from India during March, leading to action taken against 74 accounts. This responsive approach reflects WhatsApp’s efforts to address user concerns promptly and effectively.
Transparency and Accountability
In compliance with the IT Rules 2021, WhatsApp published its user-safety report for March 2022, detailing the complaints received and the corresponding actions taken. This transparency enhances accountability and allows users and stakeholders to understand the platform’s efforts in combating abuse and maintaining a safe environment.
Technological Investments for User Safety
WhatsApp highlighted its continuous investments in Artificial Intelligence, advanced technologies, data scientists, and operational processes aimed at enhancing user safety. These investments enable proactive identification and mitigation of abusive behaviors on the platform.
Regulatory Framework and Reporting Obligations
The IT Rules 2021 mandate that digital and social media platforms with over 5 million users publish monthly compliance reports. WhatsApp’s adherence to these reporting requirements demonstrates its commitment to regulatory compliance and transparency in its operations.
Conclusion
WhatsApp’s actions in banning over 18 lakh accounts in India during March underscore its dedication to upholding user safety and regulatory compliance. By leveraging advanced technologies and responsive processes, WhatsApp aims to create a secure and trustworthy platform for its users in India and globally.
